Returns & Exchanges
Due to the perishable nature of our alcohol-infused ice cream, we are unable to accept physical returns once the product has left our facility. If your order arrives melted or damaged, please contact our boozy treats team within 24 hours of delivery for a replacement or refund.
Inspect Upon Arrival
Immediately open your package and check the condition of the ice cream pints and dry ice levels to ensure everything is frozen solid.
Document Issues
If there is any damage or melting, take clear photos of the product, the packaging, and the shipping label as proof for our claims process.
Contact Support
Email our customer service team at orders@tipsyscoop.com with your order number and the photos within 24 hours of the delivery timestamp.
Resolution Processing
Our team will review your claim and, if approved, will initiate a reshipment of your boozy scoops or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing